Terms of Service

Effective Date: June 14, 2026  |  Last Updated: June 14, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Dions ("Company," "we," "us," or "our"), the owner and operator of the website cafedions.rest (the "Website") and the food service establishment operating thereunder.

By visiting our Website, creating an account, placing an online order, subscribing to any newsletter or promotional communication, or otherwise interacting with our digital or physical services, you expressly agree to be bound by these Terms, our Privacy Policy, and any other policies or guidelines incorporated herein by reference. These Terms apply to all visitors, users, customers, and others who access or use our services.

If you are using our services on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, and all references to "you" shall refer to both you individually and the entity you represent.

We reserve the right to update, modify, or replace any part of these Terms at any time. Continued use of our services following any changes constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

2. Description of Services

Dions is a food service business operating in the United States. We offer a variety of food-related products and services, which may include but are not limited to the following:

• Dine-In Services: Customers may visit our physical establishment to enjoy freshly prepared food and beverages in a comfortable dining environment.
• Online Ordering: Through our Website at cafedions.rest, customers may browse our menu, place food and beverage orders for pickup or delivery, and make reservations where available.
• Takeout and Delivery Services: Customers may place orders for pickup or arrange delivery of food items to a specified address, subject to applicable delivery zones and schedules.
• Catering and Special Event Services: We may offer catering packages and event-specific food services for private or corporate events, subject to separate agreements and pricing.
• Promotional and Loyalty Programs: From time to time, we may offer loyalty rewards, discount programs, or promotional deals to registered users and returning customers.
• Newsletter and Communication Services: Customers may subscribe to receive updates, promotions, and news about our menu and offerings via email or SMS.

The availability of specific services, menu items, and features may vary based on location, time of day, season, or other operational factors. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

Any third-party delivery platforms or services used to facilitate the delivery of our food items are operated independently and subject to their own terms and conditions. Dions is not responsible for the acts or omissions of third-party delivery providers.

3. Eligibility and User Obligations

3.1 Eligibility

To access and use our Website and services, you must be at least 13 years of age. If you are under the age of 18, you must have the consent of a parent or legal guardian to use our services and enter into any transactions. By using our services, you represent and warrant that you meet all eligibility requirements and that all information you provide to us is accurate, truthful, and complete.

3.2 Account Registration

Certain features of our Website may require you to register for an account. When registering, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately at [email protected] if you suspect any unauthorized use of your account.

We reserve the right to terminate or suspend your account at any time if we determine, at our sole discretion, that you have violated these Terms or engaged in any activity that is harmful to Dions, other users, or third parties.

3.3 User Conduct and Obligations

By using our services, you agree to comply with all applicable federal, state, and local laws and regulations. You further agree to the following:

• You will provide accurate and truthful information when placing orders, making reservations, or communicating with our staff.
• You will honor all confirmed orders and reservations or provide reasonable notice of cancellation where applicable.
• You will treat all Dions employees, staff, contractors, and other customers with respect and courtesy.
• You will not engage in any abusive, threatening, harassing, defamatory, or discriminatory behavior toward any individual associated with Dions.
• You will not use our Website or services for any fraudulent, illegal, or unauthorized purpose.
• You will comply with all food safety guidelines and health regulations applicable to your use of our services.
• You will not attempt to circumvent or interfere with any security features of our Website or systems.

4. Prohibited Activities

In connection with your use of our Website and services, you expressly agree not to engage in any of the following prohibited activities:

• Using our Website for any unlawful purpose or in violation of any federal, state, or local law or regulation, including but not limited to the FTC Act, applicable consumer protection laws, and U.S. food safety regulations.
• Impersonating any person or entity, or falsely representing your affiliation with any person or entity.
• Submitting false, misleading, or fraudulent orders, payment information, or other communications.
• Attempting to gain unauthorized access to our Website, servers, databases, or other systems through hacking, password mining, or any other means.
• Introducing viruses, malware, spyware, or any other malicious code into our systems or Website.
• Using any automated tools, bots, scrapers, or similar technologies to access, collect, or copy content from our Website without our prior written consent.
• Reproducing, duplicating, copying, selling, or exploiting any portion of our Website or its content for commercial purposes without express written authorization.
• Interfering with or disrupting the integrity or performance of our Website or services.
• Collecting or harvesting any personally identifiable information from our Website without authorization.
• Transmitting any unsolicited or unauthorized advertising, promotional material, spam, or junk mail.
• Engaging in any conduct that restricts or inhibits any other user's use or enjoyment of our Website or services.
• Posting or submitting any content that is false, defamatory, obscene, offensive, or harmful to Dions or any third party.
• Attempting to place fraudulent orders, misuse promotional codes or discounts, or engage in any form of payment fraud.

Violation of any of the above prohibited activities may result in the immediate termination of your access to our services, and we reserve the right to pursue any and all legal remedies available under applicable law.

5. Intellectual Property Rights

5.1 Ownership

All content on the Dions Website, including but not limited to text, graphics, logos, images, photographs, videos, menu designs, icons, audio clips, digital downloads, data compilations, and software, is the exclusive property of Dions or its content suppliers and is protected under United States copyright, trademark, trade dress, and other applicable intellectual property laws.

5.2 Limited License

Subject to your compliance with these Terms, Dions grants you a limited, non-exclusive, non-transferable, revocable license to access and use our Website solely for your personal, non-commercial purposes. This license does not include the right to:

• Modify or create derivative works based on our Website or its content;
• Use our content for any commercial purpose or for any public display (commercial or non-commercial);
• Remove any copyright, trademark, or proprietary notices from our materials;
• Transfer the materials to any other person or "mirror" the materials on any other server;
• Use data mining, robots, or similar data gathering or extraction tools.

This license will automatically terminate if you violate any of these restrictions and may be revoked by Dions at any time without notice.

5.3 Trademarks

The name "Dions," our logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Dions or its affiliates. You may not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on our Website are the trademarks of their respective owners.

5.4 User-Submitted Content

If you submit, post, or transmit any reviews, feedback, suggestions, comments, photographs, or other content to us through our Website, social media platforms, or otherwise ("User Content"), you grant Dions a non-exclusive, worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in connection with our business and marketing activities. You represent and warrant that you own or have the right to submit such User Content and that it does not violate any third-party rights or applicable laws.

6. Online Ordering and Payment Terms

6.1 Order Placement

When you place an order through our Website, you are making an offer to purchase food and/or beverage items subject to availability and our acceptance. We reserve the right to refuse, cancel, or modify any order at our discretion, including in cases of pricing errors, item unavailability, suspected fraud, or service limitations.

6.2 Pricing and Availability

All prices displayed on our Website are in United States Dollars (USD) and are subject to change without prior notice. Menu items and prices may vary and are subject to availability. Sales taxes and any applicable service fees will be added to your order total as required by applicable federal, state, and local law.

6.3 Payment

We accept various forms of payment as indicated on our Website, including major credit and debit cards, and other payment methods where available. By providing payment information, you represent and warrant that:

• You are authorized to use the payment method provided;
• The payment information you provide is accurate and complete;
• You will promptly notify us of any changes to your payment information;
• You authorize us to charge the applicable fees to your designated payment method.

All payment transactions are processed through secure third-party payment processors. Dions does not store complete credit card or payment information on its servers. We are not liable for any errors or security breaches that occur at the payment processing level.

6.4 Cancellations and Refunds

Due to the perishable nature of food products, all sales are generally final once an order has been confirmed and preparation has begun. If you have a concern about your order, please contact us immediately at [email protected]. Refunds or replacements may be offered at our sole discretion in cases involving errors in your order, food quality concerns, or other exceptional circumstances. Catering and event orders may be subject to separate cancellation and refund policies outlined in the applicable service agreement.

7. Disclaimers and "As-Is" Basis

YOUR USE OF OUR WEBSITE AND SERVICES IS AT YOUR SOLE RISK. OUR WEBSITE, SERVICES, AND ALL CONTENT, MATERIALS, INFORMATION, AND PRODUCTS PROVIDED THEREON ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DIONS EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT ON OUR WEBSITE;
• WARRANTIES THAT THE RESULTS OBTAINED FROM THE USE OF OUR SERVICES WILL BE ACCURATE OR RELIABLE.

Dions makes no warranties or representations regarding the accuracy of nutritional information, allergen information, or ingredient listings provided on our Website or menus. If you have a food allergy or dietary restriction, you must inform us at the time of ordering. While we take reasonable precautions, we cannot guarantee that cross-contamination will not occur in our kitchen environment. Customers with severe food allergies are advised to exercise caution and consult directly with our staff.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, IN NO EVENT SHALL DIONS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES;
• DAMAGES RESULTING FROM YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) OUR SERVICES;
• DAMAGES RESULTING FROM ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON OR THROUGH OUR WEBSITE;
• DAMAGES RESULTING FROM UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT;

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF DIONS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN JURISDICTIONS THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE LIABILITY OF DIONS SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW. IN ALL CASES, DIONS'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO DIONS IN THE THIRTY (30) DAYS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

9. Indemnification

You agree to defend, indemnify, and hold harmless Dions and its parent company, subsidiaries, affiliates, officers, directors, employees, agents, contractors, licensors, service providers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use or misuse of our Website or services;
• Your violation of any applicable federal, state, or local law, regulation, or ordinance;
• Your violation of any rights of a third party, including intellectual property, privacy, or publicity rights;
• Any User Content you submit, post, or transmit through our Website;
• Your negligence or willful misconduct;
• Any dispute between you and another user or third party arising from your use of our services.

Dions reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with Dions in asserting any available defenses.

10. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and the applicable state laws of the state in which Dions operates, without regard to its conflict of law principles. Specifically, where applicable, the following laws and regulations shall apply:

• The Federal Trade Commission Act (FTC Act), 15 U.S.C. § 41 et seq., governing unfair or deceptive business practices;
• The Computer Fraud and Abuse Act (CFAA), 18 U.S.C. § 1030, governing unauthorized access to computer systems;
• The CAN-SPAM Act, governing commercial electronic communications;
• Applicable U.S. Food and Drug Administration (FDA) regulations and the Food Safety Modernization Act (FSMA);
• All applicable state consumer protection laws of the state in which Dions is registered and operates;
• Any other applicable federal or state laws governing e-commerce, food service, and consumer transactions.

For California residents, additional protections may apply under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) as described in our Privacy Policy.

Any legal action or proceeding arising under or relating to these Terms shall be brought exclusively in the federal or state courts of competent jurisdiction located in the state in which Dions's principal place of business is located, and you hereby irrevocably consent to the personal jurisdiction and venue of such courts.

11. Dispute Resolution

11.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first attempt to resolve any dispute informally by contacting us at [email protected] and providing a written description of the dispute, the relief sought, and your contact information. We will attempt to resolve the dispute within thirty (30) days of receiving your notice. If the dispute is not resolved within this period, either party may proceed to formal dispute resolution as described below.

11.2 Binding Arbitration

EXCEPT AS OTHERWISE PROVIDED IN SECTION 11.4, ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OUR SERVICES SHALL BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION ("AAA") UNDER ITS CONSUMER ARBITRATION RULES, RATHER THAN IN COURT. The arbitration shall be conducted in English, and the arbitrator's decision shall be final and binding.

The arbitration shall take place in the county where Dions's principal place of business is located, or via remote/telephonic means where permitted. Each party shall bear its own attorneys' fees and costs except as otherwise awarded by the arbitrator in accordance with applicable law.

11.3 Class Action Waiver

YOU AND DIONS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of a representative or class proceeding.

11.4 Exceptions to Arbitration

Notwithstanding the foregoing arbitration agreement, either party may bring an individual action in small claims court for disputes that fall within that court's jurisdiction. Either party may also seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration.

11.5 Opt-Out Right

You may opt out of the binding arbitration agreement described in Section 11.2 by notifying us in writing at [email protected] within thirty (30) days of first agreeing to these Terms. Your opt-out notice must include your name, address, and a clear statement that you wish to opt out of the arbitration agreement.

12. Term and Termination

12.1 Term

These Terms shall remain in full force and effect for as long as you continue to use our Website or services or maintain an account with us.

12.2 Termination by You

You may terminate your use of our services at any time by discontinuing use of our Website and, if applicable, closing your account by contacting us at [email protected].

12.3 Termination by Dions

We reserve the right, in our sole discretion, to suspend or terminate your access to our Website and services, in whole or in part, at any time and for any reason, including but not limited to:

• Violation of these Terms or any applicable laws or regulations;
• Suspected fraudulent, abusive, or illegal activity;
• Conduct that is harmful or potentially harmful to Dions, other customers, or third parties;
• Failure to pay for services or orders;
• At our sole business discretion with or without cause.

We will endeavor to provide notice of termination where reasonably practicable, but we are not obligated to do so in cases involving fraud, abuse, or other violations of these Terms.

12.4 Effect of Termination

Upon termination of your access to our services, your right to use our Website and services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including without limitation, ownership provisions, warranty disclaimers, indemnification obligations, and limitations of liability.

13. Changes to Terms of Service

Dions reserves the right to modify, amend, or replace these Terms of Service at any time at its sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page. In cases of material changes, we may also provide additional notice, such as sending an email notification to registered users or posting a notice on our Website homepage.

Your continued use of our Website or services after any changes to these Terms constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must discontinue use of our services immediately. We encourage you to review these Terms regularly to stay informed of any updates.

Where required by applicable law, we will provide advance notice of material changes and, where appropriate, seek your consent before such changes take effect.

14. Third-Party Links and Services

Our Website may contain links to third-party websites, platforms, or services that are not owned or controlled by Dions. These links are provided for your convenience and informational purposes only. Dions has no control over and assumes no responsibility for the content, privacy policies, terms of service, or practices of any third-party websites or services.

We do not endorse or make any representations about third-party websites or services. Your use of any third-party website or service is at your own risk and subject to the terms and conditions of that third party. We encourage you to review the terms and privacy policies of any third-party websites you visit.

15. Privacy Policy

Your use of our Website and services is also governed by our Privacy Policy, which is incorporated herein by reference. Our Privacy Policy describes how we collect, use, disclose, and protect your personal information in connection with your use of our services. By using our services, you also consent to the collection and use of your information as described in our Privacy Policy. Please review our Privacy Policy carefully before using our services.

16. Food Allergy and Dietary Notice

Dions takes food safety seriously. However, we cannot guarantee that any of our menu items are entirely free from allergens, including but not limited to peanuts, tree nuts, dairy, eggs, wheat, soy, fish, and shellfish. Cross-contamination may occur during food preparation in our kitchen environment.

It is your sole responsibility to inform our staff of any food allergies, intolerances, or dietary restrictions prior to ordering. Dions shall not be liable for any adverse reactions, allergic responses, or health complications arising from the consumption of our food products where you have failed to disclose relevant allergy or dietary information, or where you have assumed risk by choosing to consume a product despite known allergen risks.

Nutritional information, calorie counts, and ingredient details provided on our Website or menu are estimates and may vary based on preparation methods, portion sizes, and ingredient substitutions. This information is provided for general informational purposes only and should not be relied upon as a substitute for professional nutritional or medical advice.

17. Force Majeure

Dions shall not be liable or responsible to you, nor be deemed to have breached these Terms, for any failure or delay in fulfilling or performing any of our obligations hereunder when such failure or delay is caused by or results from circumstances beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, floods, fires, earthquakes, or severe weather events;
• War, terrorism, civil unrest, government actions, or embargoes;
• Pandemics, epidemics, or public health emergencies declared by competent authorities;
• Supply chain disruptions, ingredient shortages, or utility failures;
• Internet or telecommunications outages, cyberattacks, or system failures beyond our reasonable control;
• Labor disputes, strikes, or workforce emergencies.

In such events, we will use commercially reasonable efforts to resume normal operations as soon as practicable and will notify affected customers as circumstances allow.

18. Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction or other authority, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The invalidity, illegality, or unenforceability of any particular provision shall not affect the validity or enforceability of the remaining provisions of these Terms, which shall continue in full force and effect as if the invalid, illegal, or unenforceable provision had never been part of these Terms.

The parties agree that any such modification or severance should give effect to the original intent of the parties to the greatest extent possible under applicable law.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices, policies, or agreements published by Dions on our Website, constitute the entire agreement between you and Dions with respect to your use of our Website and services. These Terms supersede all prior and contemporaneous negotiations, representations, warranties, understandings, and agreements between you and Dions relating to the subject matter hereof.

No failure or delay by either party in exercising any right under these Terms shall constitute a waiver of that right. No waiver of any breach or default shall be deemed a waiver of any subsequent breach or default.

20. Contact Information

If you have any questions, concerns, or comments about these Terms of Service, or if you wish to report a potential violation, please contact us using the information below:

We will make every effort to respond to your inquiry in a timely and professional manner. For urgent matters relating to food safety, allergic reactions, or immediate health concerns, please contact your local emergency services or healthcare provider immediately, in addition to notifying us.